Disputes and refunds
If a deal goes wrong, the money doesn't move until it's sorted. Here's how to raise it, what we look at, and when refunds land.
9
articles
48 hours
to decide once we step in
Before you release money
During a dispute
Refunds
Deals paid in stages
Already in a dispute?
Reply inside the deal in the app so the other side and our team see the same thing. Email us files that are too big to add there.