The other side opened a dispute
2 min read
Short answer
You'll be told in the app. Reply in the dispute with your side and any proof. Once either of you hands it to us, we decide within 48 hours.
What to do
- 1
Read their reason
Open the deal to see what they've said.
- 2
Reply with your side
Keep it to the facts and add proof, such as a waybill or photos.
Try to agree
Many disputes end with a return or a split you both accept.
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