What personal data we collect, why we need it, who sees it and the rights you have under the Nigeria Data Protection Act 2023. It covers the app, this website and our business products.
01
Keta Solutions Limited. Our Data Protection Officer is at dpo@ketapay.com.
Keta Solutions Limited is the data controller for the personal data described here. We're registered with the Nigeria Data Protection Commission as a data controller. You can reach our Data Protection Officer at dpo@ketapay.com.
02
Your details, your ID, your deals and how you use the app.
We collect information you give us and information created when you use KetaPay.
03
To run your deals, keep accounts safe and follow the law.
We only use your data where we have a lawful basis for it.
| What we do | Lawful basis |
|---|---|
| Run deals, payments and disputes | Contract |
| Check who you are and screen for fraud | Legal obligation |
| Keep records for regulators | Legal obligation |
| Fix bugs and improve the app | Legitimate interests |
| Send product news | Consent (you can turn it off) |
04
The other side of your deal, our providers and regulators. Never advertisers.
The other side of a deal sees your name and what you've agreed. We share data with providers who help us run KetaPay, under contracts that limit what they can do with it.
| Provider | What for | Where |
|---|---|---|
| Zenith Bank | Holding and moving money | Nigeria |
| Paystack | Card and bank payments | Nigeria |
| Dojah | Identity checks | Nigeria |
| Supabase | Database and hosting | European Union (Paris) |
| Amazon Web Services | Servers and storage | European Union (Paris) |
| Resend | United States |
05
Only to providers that protect it to the NDPA standard.
Some of our providers store data outside Nigeria. We only transfer it where the country has adequate protection or the provider has signed contract terms that meet the NDPA's requirements.
06
As long as your account is open, then 5 years for financial records.
We keep your data while your account is open. After you close it, we keep deal and payment records and identity checks for 5 years because anti-money laundering rules require it, then delete them. Marketing preferences are deleted straight away.
07
Essential cookies keep the site working. You choose about the rest.
Our website uses cookies. You can change your choice at any time from Cookie settings at the bottom of every page.
| Type | What it does | Can you turn it off? |
|---|---|---|
| Strictly necessary | Sign-in, sessions and payments. The site does not work without them. | No |
| Security | Help us spot fraud and block unauthorised access to accounts. | No |
| Functional | Remember choices like language and region so you don't set them each visit. | Yes |
| Analytics | Show us which pages people use, so we can improve them. No advertising. | Yes |
08
See, correct, delete or move your data, or object to how we use it.
Under the NDPA you can ask us to:
09
Email our DPO first. You can also go to the NDPC.
Email dpo@ketapay.com and we'll reply within 30 days. You can also complain to the Nigeria Data Protection Commission.