I sent a transfer but my balance hasn't changed
2 min read
Short answer
Bank transfers to your KetaPay account number usually land within minutes, but some banks take longer. If it hasn't arrived after a few hours, send us the bank receipt and we'll trace it.
What to do
- 1
Check the details
Make sure you sent it to the account number and bank shown under Add money in the app.
- 2
Give it a little time
Some banks hold transfers for checks, especially large or first-time ones.
Send us the receipt
Contact us with the bank receipt or the session ID from your bank app.
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