My card payment failed
2 min read
Short answer
Most failed card payments are declined by the card's bank, not by KetaPay. Check the reason shown in the app, then try again or pay by bank transfer instead.
What to do
- 1
Check the card
Make sure it hasn't expired and has enough money for the deal plus your fee.
- 2
Check with your bank
Some banks block online or new payments until you approve them.
Try a transfer
Add money by bank transfer, then pay from your balance.
More questions
The hold usually drops off your card within a few days. If the money left your account, send us the bank alert and we'll trace it.
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