Chargebacks and payout reserves

Short answer

If a customer's bank raises a chargeback, we tell you and you have 7 days to send evidence. If it succeeds, the amount and any bank fee come off your next payouts. If your dispute and chargeback rate goes above 1% over 30 days, we may hold up to 10% of your payouts for 90 days, and we'll tell you first.