Answer a customer dispute
3 min read
Short answer
When a customer raises a dispute, the money stays held and we tell you on the dashboard and by webhook. Send your evidence within 7 days. Our team reviews both sides and decides within 48 hours of taking it on.
Read about disputesStep by step
- 1
You're told
The escrow shows as disputed in the dashboard and you get a webhook.
- 2
Send evidence
Proof of delivery, tracking, photos or the agreed work, within 7 days.
- 3
We decide
Release to you, refund the customer, or split the money.
The money moves
Released money joins your next payout. Refunds go back to the customer.
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