I lost my phone
1 min read
Short answer
Your money is safe: nobody can release a deal or withdraw without your transaction PIN. Contact us straight away and we'll lock your account until you sign in on a new phone.
What to do
- 1
Tell us now
Contact us by email or the request form from any device.
- 2
Get your number back
Ask your network for a replacement SIM with the same number.
Sign in on the new phone
Download KetaPay and sign in with your number. We'll unlock your account once we've checked it's you.
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